1. About these terms
These terms apply to your use of this website and to appointments booked through it. The website is operated by SMILE KENT LTD (company no. 09437747), trading as Smile Tech Dental & Implant Centre, registered office 12 Liverymen Walk, Greenhithe, DA9 9GZ. Our practice is at 32 London Road, Greenhithe, Kent DA9 9EJ. Phone 07723 482310.
Our dentists and dental care professionals are registered with the General Dental Council (GDC). [Add: "We are registered with the Care Quality Commission (CQC), provider ID …" – confirm details.]
We are a private dental practice. Treatment is not provided under the NHS.
2. Using this website
- Information on this website is general and is not a substitute for a clinical assessment. Please don't rely on it to diagnose or treat a dental problem.
- We aim to keep information, prices and opening hours accurate, but they may change. The fees that apply are those confirmed to you by our team.
- Content on this site belongs to us or our licensors. You may view and print it for personal use only.
- Links to other websites (such as Google Maps) are provided for convenience; we are not responsible for their content.
- How we use your personal information is explained in our Privacy Policy.
3. Booking appointments
- Submitting a form on this website is a request for an appointment. Your appointment is only confirmed once our team confirms it by phone, text or email, or through our online booking system.
- We aim to see dental emergencies as soon as possible, often on the same day, but we cannot guarantee a particular appointment time.
- Please give accurate contact and medical information so we can treat you safely.
- Patients under 16 should be accompanied by a parent or guardian.
4. Fees & payment
- Our emergency appointment fee is £85 for adults and £55 for children under 12, which includes an examination and an intra-oral X-ray where clinically needed.
- If you need further treatment, your dentist will explain the options and the cost before any treatment starts. Treatment only goes ahead with your agreement.
- Payment is due on the day of your appointment unless agreed otherwise. [Confirm accepted payment methods.]
- Finance may be available on larger treatments, subject to status and the finance provider's own terms. [Add finance provider name and FCA wording if you advertise finance.]
5. Cancellations & missed appointments
If you can't attend, please let us know as early as possible on 07723 482310 so we can offer the slot to another patient in pain. [Set your policy, e.g. "We ask for at least 24 hours' notice. If you miss an appointment or cancel with less notice, we may charge a fee of £…".]
6. Your consumer rights
Under the Consumer Rights Act 2015, we must provide our services with reasonable care and skill. Nothing in these terms affects your statutory rights.
If you book online or by phone without visiting us, the Consumer Contracts Regulations 2013 normally give you 14 days to cancel. Because emergency appointments usually take place within that period, by asking us to see you you are requesting that the service starts straight away. You can still cancel before your appointment, but once the service has been fully provided you will not be able to cancel it, and if you cancel part-way through you may need to pay for the service provided up to that point.
7. Treatment & consent
- Your dentist will discuss your diagnosis, treatment options, risks, benefits and costs with you, and ask for your consent before treatment.
- An emergency appointment focuses on relieving pain and treating the immediate problem. Further appointments may be needed to complete treatment.
- Please follow the aftercare advice you are given and contact us if you have any concerns after treatment.
8. Complaints
We want to put things right if you're unhappy. Please speak to our team or contact our practice manager at 32 London Road, Greenhithe, Kent DA9 9EJ, 07723 482310 or [complaints email]. We will acknowledge your complaint within [3 working days] and aim to respond fully within [10 working days], in line with our complaints procedure, which is available on request.
If you are not satisfied with our response to a complaint about private dental treatment, you can contact the Dental Complaints Service (dentalcomplaints.org.uk), which is free and impartial. Concerns about a dental professional's fitness to practise can be raised with the General Dental Council (gdc-uk.org).
9. Our liability
We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be excluded or limited by law. We are not responsible for losses that were not reasonably foreseeable, or for any interruption to or errors on this website.
10. General
- We may update these terms from time to time. The version on this page when you book applies to your booking.
- If any part of these terms is found to be invalid, the rest will still apply.
- These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.